Privacy Policy

Below is our Privacy & Cookies Policy, which we reserve the right to amend accordingly.

Our contact details

Name: Ridgewater Energy

Address: Unit A18 Arena Business Centre, 9 Nimrod Way, Wimborne, Dorset BH21 7UH

Phone Number: 01202 612726

E-mail: info@ridgewaterenergy.co.uk

The type of personal information we collect

We currently collect and process the following information:

Personal identifiers, contacts and characteristics, this includes email address; name; company name; address; contact phone numbers.
In addition, we collect the Internet protocol (IP) address used to connect our computer to the Internet.
We may also use software tools to measure and collect session information, including page response times, length of visits, page interaction information and methods used to browse away from the page.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

To apply for government funding
To provide general energy saving advice
To update you with regards to your application and work required

We use the information that you have given us in order to contact you to make necessary hire arrangements or to contact you in a support capacity to follow up your enquiry.

We may share this information with governing bodies and appointed installers for auditing requirements and installation requirements.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@ridgewaterenergy.co.uk

(b) We have a contractual obligation.

(d) We have a legitimate interest.

How we store your personal information

Your information is securely stored.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to present our services. Your data may be stored through Wix.com’s data storage and databases. They store your data on secure servers behind a firewall.

In addition, we will retain your contact details on our secure in-house system.

We keep your name and contact details for up to 1 year. We will then dispose your information by securely deleting your data.

How we use cookies and other tracking tools

Name, Purpose, Duration, Type

XSRF-TOKEN, Used for security reasons, Session, Essential

hs, Used for security reasons, Session, Essential

SSR-caching, Used to indicate the system from which the site was rendered, 1 minute, Essential

_wixCIDX, Used for system monitoring/debugging, 3 months, Essential

_wix_browser_sess, Used for system monitoring/debugging, Session, Essential

consent-policy, Used for cookie banner parameters, 12 months, Essential

TS*, Used for security and anti-fraud reasons, Session, Essential

bSession, Used for system effectiveness measurement, 30 minutes, Essential

fedoras.logger.X, Used for stability/effectiveness measurement, 12 months, Essential

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances, for example, for insurance purposes.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@ridgewaterenergy.co.uk if you wish to make a request.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@ridgewaterenergy.co.uk or write to us at Ridgewater Energy Ltd, Unit A34 Arena Business Centre, 9 Nimrod Way, East Dorset Trading Park, Wimborne, Dorset BH21 7UH

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk